A platform for mapping, governing and running organisational processes

This project involved designing an enterprise platform that helps large organisations understand how work is structured, document how it should be performed, and coordinate its execution across departments. It brings business processes, employee activities, policies, organisational roles, governance structures and operational data into one connected environment - turning process diagrams from static documentation into interactive systems that generate work, assign responsibility, surface relevant information and track progress.

The goal was to modernise a category traditionally dominated by complex, visually outdated and highly technical business-process tools - powerful enough for process experts, understandable for everyone else.

The client's initial material described hundreds of potential capabilities: process modelling, automation, policy management, reporting, organisational charts, compliance, AI assistance and integrations. The main design challenge was never simply creating screens for these - it was defining how they should work together as one coherent product.

That meant resolving structural questions before any interface design could begin: how a process template relates to a process being run, when a step becomes a task, how responsibilities and documents connect to each step, how much automation the MVP should support, and how BPMN-style logic could stay powerful without exposing users to specialist terminology.

I worked from stakeholder ideas, workshop discussions and existing process-modelling practice, converting ambiguous requirements into implementable product rules before visual design could progress. A significant part of the role was defining the relationships between processes, tasks, roles, documents and permissions first, then building the interface around them.